when i brought it to the sony service center, the staff told me that i need to get a certification from the store where we bought it because the serial number of the laptop is not consistent with what was written on the warranty card. i drove back to the sony shop and requested for the certification. in a minutes time, the sales staff furnished me the certification.

i drove again to the service center to give the certification, and the staff told me that they still have to send it to manila for approval. since my netbook contains all my work files and i have made this clear to the service staff at the start, i, as expected, was totally pissed that it will take time for them to process everything. in frustration, i pulled out my laptop and decided to have our MIS department process the whole repair instead.

definitely, the service of the sony service center leaves much to be desired. i had an personal hp laptop before which i bought from a fiend from the US. i didn’t have the receipt nor the warranty card when i bough it to their service center. unlike with sony, all the staff had to do was check the serial # in their system to verify if the unit was still under warranty. since their system indicated that it was still covered by warranty, they repaired it without any delay.